Booking Conditions

* All ticket(s) booked through us are non-changeable and non-refundable.

* All upfront deposits are non-refundable.

* Please note that it is the passenger's responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make.

* Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline company less our administration charge. Please note that the refunds are processed in 7-8 business weeks, and no refunds would be paid out, till the same have been received from the relevant airline / supplier.

* All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.

* All quotes are subject to availability and are not guaranteed, until the ticket(s) have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that ticket(s) are generally issued within 48-72 hours, on receipt of a full payment, however wherein the travel date is on the following day, the ticket(s) are issued and sent across within 12-24 hrs. If you do not receive your tickets within these time periods, please contact us straightaway.

* As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper ticket(s) will be issued.

* Passenger(s) are requested to re-confirm their booking(s) with either the travel agency / airline company 72 hrs. Prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.

* Passenger(s) are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).

* Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required) and any additional travel document(s).

* We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

* Travellers must ensure that their passport is valid for at least 6 months, from their return date of travel.

* Passenger(s) travelling to The United States of America would need to apply for an ESTA Visa by visiting the U.S. Government website at.

* All the passenger(s) can be covered by a travel insurance policy to ensure protection against unforeseen situations. Please note that the travel insurance is not a part of your booking and hence needs to be purchased as a separate component. Please note that any claim made under the insurance policy would be governed by the guidelines of the insurance company and we would not be liable to accommodate any claims / request(s) from passenger(s) regarding the same.

* All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport(s) / card(s) through which the payment was made could be requested, against unsuccessful / unauthorized payments, in order to verify the genuinity of the cardholder.

* By not responding to this e-mail correspondence in 24 hours, you confirm to have accepted & understood, all the terms and conditions that govern your booking with us.

* Passengers who have performed Umrah in 1438H, have to pay SAR2000 additional fees for processing visas as per Hajj and Ministry authorities.

* Alharam Tours would process an application in adherence to the client's unique preference(s) to our travel advisor(s) or as given on our website, and hence we will not be responsible for any incorrect information provided to us, through any medium. Although Alharam Tours makes every best possible effort to obtain all the relevant and correct information within a specific period of time, however we deny to accept any responsibility, due to the following occurrences:

(a) Refusal of Visa Application

(b) Denial of Visa

(d) Delay in processing times of the Visa Application

However, if any of the above have been caused due an error on the company's part, then our liability towards the same would be strictly limited to either the cost(s) involved of a replacement visa or else a full refund of the monies, collected by Alharam Tours . Please note that Alharam Tours will not accept responsibility for any losses (direct or indirect). It may also be noted that if in case we observe that the Visa Application has been rejected by the embassy for a valid reason, then we will refund your application in full, and within 14 calendar days of the rejection of application.

* Umrah package once booked and confirmed after receiving the payment is non-changeable and non-refundable

* While all our efforts will be made to meet passenger requirements, sometimes an alternate hotel with similar type of rooms may have to be offered any rate difference to be charged accordingly.

* 2 Children below 6 years can be accommodated free with Parent room but you have to pay for the breakfast directly to the hotel.

* Alharam Tours will try its utmost to meet the departure / arrival dates of transportation and accommodation requirements by the customer, but reserves the right to make adjustments due to availability constraints.

* Rooms, Rates and airfares are subject to availability and the same may change at time of booking.

* Alharam Tours holds no responsibility if any suppliers change your hotel after confirmation due to any reason.

* We accept no liability if there is any new law or rule implemented by the Saudi Ministry Of Foreign Affairs, passengers must comply with them.

* If you do not like the accommodation pre-reserved by your travel consultant, please note that those matters or problems in the hotel rooms are to be dealt with by the hotel themselves.

* Any new levies or taxes imposed by Saudi Government will be applicable in addition to the above amount.

To see full Terms and Conditions: https://www.alharamtours.com/Page/Booking-Conditions

A Quotation Is Only Valid Upon Receipt Of A Deposit Or Full Payment Unless Otherwise Specified.