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Privacy Policy

This privacy policy notice is for this website which is administered by Alharam Tours, and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

PROCESSING OF YOUR PERSONAL DATA

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. We are registered with the ICO under the Data Protection Register.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

 

YOUR INDIVIDUAL RIGHTS

Under the GDPR your rights are as follows. You can read more about your rights in details here:

  1. the right to be informed;
  2. the right of access;
  3. the right to rectification;
  4. the right to erasure;
  5. the right to restrict processing;
  6. the right to data portability;
  7. the right to object;
  8. the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

PERSONAL INFORMATION THAT WE COLLECT

Personal information is information that relates to an identifiable natural person. An identifiable natural person is someone that can be identified both directly and indirectly by their name, location data, identification number or by factors specific to the social, cultural, physiological, genetic, mental or economic identity of the natural person. Personal Information does not include any information that has been anonymised so that it can no longer be used to identify a natural person.

When you use our travel services, we do collect some personal information from you and any devices you use. Personal identifying information can include your name, telephone numbers, address, email addresses and financial information such as card details (in connection with online transactions). Provision of any other personal information is voluntary on your account, but it may become necessary in order to use some of our services, such as when you complete a transaction online.

Flitesure Limited t/a Alharam Tours operates under a Retail ATOL license issued by the Civil Aviation Authority. ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected flight or flight-inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you don't get stranded abroad or lose your money. So you can relax and look forward to your break with total peace of mind.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holidays and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.